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Dubai Economy launches ’Retail Centre of Excellence’ in partnership with Global Retail Academy












Dubai Economy and the Global Retail Academy have formed a strategic partnership to launch the Retail Centre of Excellence. The agreement is part of DED’s strategic focus on promoting innovation, excellence and customer happiness in Dubai’s flagship retail sector.

The Retail Centre of Excellence will become a driving force for retailers and retail entrepreneurs by encouraging retail growth in Dubai with the support of global experts, and enabling Dubai to become a global centre for retailing. The Centre will provide cost-effective, Dubai-centric online & offline retail training and education to retail professionals and organisations. It’s also aimed to create a forum for retail innovation that will drive talent, improve profitability, increase efficiency and maintain consistency in operational excellence and service standards within the retail industry.

“Dubai’s fast expanding retail sector requires the best of talent considering the diversity of brands, customers and people employed in the sector as well as the strategic importance of the sector as a major contributor to GDP and the emirate’s reputation as an attractive residential and tourist destination,” commented Khalid Al Kassim, Assistant Director General for Economic Development in Dubai Economy.

“The Retail Centre of Excellence will be a qualitative addition to the efforts led by Dubai Economy to being best international practices into retailing in Dubai and make the experience of shopping in Dubai a pleasure,” added Al Kassim.

Prakash Menon, Executive Director - Global Retail Academy, said: “Our vision is to create world-class retail thought leaders who will make a positive difference. Looking at how the retail industry continues to evolve I believe the combination of technical and adaptive skills will be the game changer in the 21st century. The Global Retail Academy together with the Dubai Economy will offer a comprehensive retail career development, acceleration and entrepreneurship curriculum through the Retail Centre of Excellence that is not available in any university or business school in the world.” 

Retailers will be able to register as members and gain access to online retail education as well as avail special discounts for workshops and certification programmes for their employees. The programmes focus on developing functionally sound retail professionals with the ability to strive and thrive in a competitive environment. 

The Global Retail Academy focuses on the combination of 'soft' people related and technical skills alongside vocational, managerial and leadership programmes for global and local retailers. The emphasis is on innovation, inspiration, integration, differentiation and seamless execution that help the business and professionals thrive in the competitive retail environment.

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