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Project Management Institute Commends DEWA’s Efforts In Enhancing Efficiency Of Projects And Operations Using Streamlined Project Management Processes |
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The Project Management Institute (PMI) has published a case study on the success of Dubai Electricity and Water Authority (DEWA) in increasing efficiency by implementing streamlined project and portfolio management standards and processes. The study commended DEWA for its commitment to implement best project management practices throughout its operations. This has resulted in increasing efficiency, enhancing innovation, and reducing risk, cutting costs, and improving productivity, in line with DEWA’s commitment to providing a robust and sustainable infrastructure for the production, transmission, and distribution of electricity and water in Dubai. PMI noted that DEWA has kept pace with Dubai’s growth as a leading hub of business activity in the Middle East and Northern Africa. The unprecedented growth was a challenge for DEWA to meet the increasing demand for electricity and water services in the Emirate. The case study published by PMI is the only study related to a utility. It underlines DEWA's efforts in implementing project management practices. DEWA established a dedicated team to implement portfolio and project management standards as well as SAP software for asset control, process control, and risk management. The first phase, which was launched in 2009, focused on the commercial operation of customer services. This phase enhanced DEWA’s ability to provide world-class services such as customer relationship management, invoicing, customer service and support, electronic services, and DEWA’s portal. The second phase, which was launched in 2012 included five projects. These includes Darahim for finance and accounts, Mawad for procurement and stores, Barq for new connections and handling complaints, Kawader for human resources, and Hawkamah for governance, risks, and compliance. In 2014, DEWA launched the third phase (Estidama). This phase included four projects related to corporate asset management for Generation (P & W) division (sustainability of production), Transmission Power division (sustainability of transmission), Water & Civil division (sustainability of water and civil), (Business Support) division (sustainability of business) and Finance division (sustainability of budget). "In accordance with the vision and directives of our wise leadership, we adopt the highest standards of efficiency and reliability in managing all DEWA’s projects and operations to achieve its strategic objectives. This is done by implementing the latest technologies and solutions in all operations to support Dubai’s smart transformation and improve performance. DEWA’s plans are periodically updated according to the data and anticipation of future demand and consumption and in line with the comprehensive development plans set by the Government of Dubai. It is also based on data and information from developers and the business sector, and population growth. The SAP Business Planning and Consolidation Module provides a unified platform and improves the efficiency for data collection, consolidation, and reporting. It also ensures accuracy and provides strong support for decision making. The module increases visibility into financial data and performance metrics, accelerates processes and frees up resources for in-depth review and analysis. Its role is based on access to Forms, Business Process Flows, and Reports to authorized users. It streamlines budgeting processes and accelerates closing accounts, to ensure meeting finance requirements, and controlling standards,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA. This project has contributed to increasing DEWA’s efficiency. This includes reducing the monthly closure of accounting books from 20 days to 5, budget checking from 3 days to 1 minute, the number of steps in the utility connection process from 9 to 1, the time it takes to move purchase requisitions into the payment cycle from 60 days to 15. Through DEWA’s commitment to the delivery of sustainable electricity and water services at world-class levels of reliability and efficiency, the UAE, represented by DEWA, ranked first in the world for getting electricity in the World Bank’s Doing Business 2018 report. DEWA is the first organisation in the Middle East to apply SAP 10.1 for risk management. DEWA adopts the best ISO31000-certified international practices, and the latest integrated management systems in enterprise risk management. These are closely linked with DEWA’s planning and strategic direction. The case study can be found on the Project Management Institute’s website: (https://www.pmi.org/business-solutions/case-studies) |
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