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RTA’s Customers Council Mulls Upgrading Public Bus Services

Roads and Transport Authority’s Customer Council has held its 95th Session for the first time at Al Rashidiya Bus Station in Dubai. Hordes of bus commuters from various community segments attended the session entitled "Public Transport Services: We Excel for You". 

Mohammed Obaid Al-Mulla, RTA’s Board Member of the Board of Executive Directors and Chairman of Customer Council, chaired the session in the presence of Customer Council members as well as directors and managers and representatives of all sectors. RTA staffs responded to inquiries suggestions and ideas raised by clients in attendance of this open session.

Al-Mulla was delighted with the intense turnout at the session, which obviously reflects the interaction of clients from a broad spectrum of the community and multi-nationalities with RTA’s mass transit services including public buses. He highlighted the importance of bus service that is considered a key component of integrated mass transit network in Dubai.

"RTA is always keen to delight mass transit users and other service recipients and seeks to raise their satisfaction with the services delivered. Therefore, we are keen on holding such sessions in various places, including RTA’s headquarters, district councils, Majlis of some dignitaries, social institutions and others to reach out to clients and public transport riders including tourists.

He heeded to several observations, ideas and suggestions presented by attendees, like easing the services provided for autistics and people of determination to raise their satisfaction, consider the possibility of increasing dedicated bus & taxi lanes across Dubai, increase awareness workshops to educate schools and university students about using electronic and smart applications of public transport. Al-Mulla noted that such a drive would increase the public transport riders using smart apps and transit systems, which in turn would increase the ridership of public transit means.

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