RTA’s Licensing Agency has recently launched the 'Online Vehicle Mortgage Addition' service; the second phase of 'Vehicles Mortgage Addition/Redemption' scheme. The first phase of the scheme, which relates to 'Online Vehicles Mortgage Redemption,' was launched back in 2013.
Ahmed Bahrozyan, CEO of RTA's Licensing Agency, said: “RTA constantly seeks to adopt the world's best practices to improve services on offer to individual & corporate customers. Migration to e-services is therefore considered part & parcel of RTA's current plan for raising customers’ satisfaction through offering improved and efficient online services in collaboration with mortgagors, banks and car dealers.”
“Implementation of Phase II of the scheme is already underway through the self-service improvement system known as 'SDDI' system. The system simplifies & streamlines vehicle mortgage procedures, and slashes the time & cost of transactions processing, besides reducing the required paper work, which conforms to one of RTA's key strategic goals. The 'Online Vehicle Mortgage Addition' service would be established by linking mortgagors with RTA via the SDDI system by uploading the mortgage online to our traffic system applicable in RTA," added Bahrozyan.
“Through its teams, RTA seeks to implement the Dubai Ruler's vision of reducing the number of customers visiting customer service centers by providing easy & safe services. The alternative channels encourage companies and individuals to use e-services in order to have their transactions processed rapidly, without obliging them to visit RTA’s service centers, which contributes to bringing happiness to customers,” concluded the CEO of RTA's Licensing Agency.
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