“This move supports the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in which he states that all government policies, programmes, and services, should contribute towards building a positive and happy community, and that the government should take priority in creating conditions capable of facilitating happiness for individuals, families, and employees.”
“DEWA’s efforts to enhance happiness among stakeholders has become a strategic objective as part of DEWA’s strategy 2021.
This supports the wise leadership’s pioneering initiatives to make Dubai one of the best cities in the world by developing the performance of public and private organisations, developing the infrastructure to promote and attract investments, and focusing on human values among the citizens, residents, and visitors, as DEWA recognises the importance of working to maintain their happiness, and add to their experiences, in line with His Highness Sheikh Mohammed bin Rashid Al Maktoum launching the Ministry of Happiness,” said Al Tayer.
“DEWA was the first government organisation to implement the Happiness Meter, in support of the Happiness Meter initiative, launched by His Highness HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai. In February 2015, DEWA adopted the use of smart devices to measure the public’s level of satisfaction with its services. DEWA has developed procedures to analyse, and coordinate with the results of the Happiness Meter, which are instant and ongoing. This system was later adopted by all of DEWA’s customer service centres. DEWA has also installed smart screens to enable management to monitor the happiness of customers and adopt immediate improvement procedures,” added Al Tayer.
“The preliminary results of the Happiness Meter were excellent and support DEWA’s vision and the ambition of its management and staff. The Happiness Meter exceeded 98% in the first few days of its launch. According to the final results issued by Dubai Smart Government, DEWA’s Happiness Meter registered a result of 98% for 2015,” concluded Al Tayer.
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